Quality Assurance Process Flow for Third-Party Education Provider (OPM) 

1. Instructor Information and Quarterly Evaluations

  • Action: Ensure all instructor information and quarterly evaluations are saved in designated folders.
  • Details:
    • Maintain updated records of instructor qualifications, teaching assignments, and contact information.
    • Store quarterly evaluations promptly after they are completed.

2. Addressing Concerns in Evaluations

  • Action: Review quarterly evaluations and address any concerning issues.
  • Details:
    • Identify any negative feedback or areas of concern in evaluations.
    • Develop and implement action plans to address these concerns collaboratively.
    • Follow up with instructors and other stakeholders to ensure issues are resolved.

3. Updating Information on New Instructor Hires

  • Action: Update records with information on new instructors hired by OPM.
  • Details:
    • Collect and verify professional qualifications and relevant documents for new hires.
    • Ensure new instructor information is added to records and folders promptly.

4. Quarterly Check-In Meetings

  • Action: Conduct quarterly check-in meetings to review and exercise quality control.
  • Details:
    • Schedule and hold regular meetings with partners and internal stakeholders.
    • Review instructor performance, feedback, and any outstanding issues.
    • Discuss and implement improvements to maintain high-quality standards.

5. Maintaining Instructor Professional Qualifications

  • Action: Ensure all instructors meet the professional qualifications required for the program.
  • Details:
    • Verify that all instructors possess the necessary certifications, degrees, and experience.
    • Regularly review and update qualification requirements as needed.
    • All evaluations, instructor files and, if needed, notes from the review sessions would be stored in the department's shared drive.

6. Annual Website Review

  • Action: Implement a policy to review program websites annually to ensure the information provided is current and accurate.
  • Details:
  • Engage with relevant stakeholders to create and implement the review policy.
  • Conduct annual reviews of program websites associated with courses supported by OPMs.
  • Formally document these reviews and track any needed or subsequent changes.